Shannon McCallum is our 2021 NHLF chairperson and has hit the ground running while forming committees, setting goals and overseeing the activities of the board of trustees. Let’s learn more about Shannon.
Vice President of Hospitality for Volan Technology
As Vice President of Hospitality for Volan Technology, Shannon McCallum is responsible for leading the company’s Hospitality Division. She maintains exceptional business standards for client experience, talent development, sales and financial performance, while building strong and lasting relationships with Volan’s partners, associates and management teams. Through a blend of culture and business philosophies, she ensures unparalleled customer service for those seeking to utilize the company’s unprecedented solutions for workplace and school safety.
Shannon brings extensive hospitality experience
McCallum brings more than 30 years of experience in the hospitality industry throughout the U.S. and Canada with some of the industry’s largest and most respected brands. She most recently served as Vice President of Operations for both ARIA Resort & Casino and Vdara Hotel & Spa as part of her nearly ten years with MGM Resorts International in Las Vegas. Her daily duties included overseeing more than 20 departments and ensuring the highest level of service was maintained throughout the 5,000+ rooms and suites that were under her purview. McCallum also spent 15 years with Fairmont Hotels and Resorts in several management and executive roles with the world-renowned luxury brand.
McCallum currently serves as Chair of the Nevada Hotel and Lodging Foundation and is a member of the Hospitality Financial and Technology Professionals Association. She also sits on the HITEC Education Session Development Committee and was a member of the Forbes Travel Guide Standards Advisory Council representing Global Gaming properties. She also was recognized as Hotelier of the Year in 2015 at the Nevada Hotel and Lodging Association Stars of the Industry Awards Gala.
We recently spoke with Shannon about her goals and vision for the Nevada Hotel and Lodging Foundation. Here is what she had to say:
Q. You took over as NHLF Chairperson this year. What prompted you to take on such a big responsibility?
A. I had the pleasure of being involved on the NHLA Executive Board and assisting with the creation of Women In Lodging (WIL) in the past and was very eager to continue my contributions to the Hospitality Industry in Nevada. I am an avid supporter of developing new talent for our industry through mentorship and other programs and feel very strongly that committing time to growing the impact of NHLF would absolutely continue to grow the Hospitality talent pool.
Q. What are some of your goals for the foundation this year?
A. 2020 was such a challenging year for so many and due to the impact to the Hospitality industry, many initiatives were placed on hold. The full launch of NHLF and the associated events to support the raising of educational funds for individuals in Nevada within Hospitality were also affected. The main goals for this year are to grow the recognition of what NHLF is, what we hope to achieve and to launch events and other activities that will support raising funds for educational grants. In turn, we look forward to being able to provide funds to students within the industry to ease the financial burden.
Q. What do you see as one of the most important elements of this newly formed foundation?
A. Critical components of NHLF are the providing of mentorship programs, encouraging education and providing financial support to Hospitality students to build a strong and prepared workforce for the state.
Q. How can the community support the foundation?
A. Support from the community is critical to the success of NHLF and can be realized in several different ways. Financial support in the way of donations directly to NHLF, sponsorship of future events, like the “Great Chef Run” planned in October and participation in events like “Roses and Rose” being held at ARIA Resort & Casino on May 27, will all help to further fund Hospitality educational grants.
Thank you, Shannon, for leading the Nevada Hotel and Lodging Foundation (NHLF) this year and for your unwavering commitment.